Current Positions

Purpose of the Post

To support the team in an administrative role by handling incoming phone calls, emails and texts and helping to manage our online systems and confidential information, and to act as a coordinator for the counselling service, arranging all appointments.Coordinator Duties:
To manage and update the online diary daily
Manage and book all appointments
Updating the waiting lists for Chrysalis services
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Office Duties:
Answer the phone and respond appropriately to enquiries
Check all emails and texts, respond appropriately or refer to appropriate person
Undertake general photocopying and printing duties
Placing stationary and refreshment orders when appropriate
Formatting reports and letters
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Data Processing Duties:
Process all incoming referrals
To process confidential service user information
Manage information via the Chrysalis CharityLog system
Ensuring all relevant information is kept up-to-date at all times
Keeping service users up-to-date with changes and relevant information
Organising and managing the Chrysalis Archives

Person Specification:Essential Experience
Female who wishes to progress in an administrative career role
Previous administrative / coordinator experience
Experience working in a busy office
Experience of formatting documents and reports to a high standard
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Essential Skills
Excellent telephone manner
Excellent time-management, organisational and prioritisation skills
Computer skills (a good knowledge of Microsoft Office and Google documents/sheets)
Ability to communicate effectively to a wide range of stakeholders including service users (some of whom may be upset), colleagues and professionals
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Essential Qualities
Able to demonstrate reliability and commitment
Able to work on own initiative and as part of a team
Able to demonstrate a strong attention to detail
Able to demonstrate flexibility and ability to adapt to changes in a growing organisation
Able to attend all team meetings and training
An understanding of the organisation and services
Positive attitude towards and interest in female mental health and domestic abuse
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Desirable
An interest in developing online systems
Knowledge of Safeguarding Adults
Previous experience / knowledge of CharityLog
Evidence of previous work in a mental health / domestic abuse setting
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Additional Information
Chrysalis is a growing charity in St Helens with a passionate team of women who support adults who identify as female that are struggling with mental health problems and/or domestic abuse. We are looking to employ a permanent female staff member to support the team in an administrative role by handling incoming phone calls, emails and texts, helping to manage our online systems and confidential information, and to act as a coordinator for the counselling service, arranging all appointments.You should apply if you are a female who wants to progress in a career as an administrator within a mental health / charity setting. The successful candidate will be subject to a 6-month probationary period.The benefits of working for the Chrysalis include being part of a warm and friendly team who support, empower and inspire each other. We actively encourage continued personal and professional development for every team member and prioritise supporting positive mental health. All team members are valued and respected as part of a supportive, caring environment. We offer 4 weeks holiday per annum (pro rata) plus bank holidays and 2 weeks at Christmas, as well as opportunities for training and development.